Hotspots FAQs

  • General Questions

    Simple instructions are included with each hotspot.

    Need assistance with your hotspot? Please check out our video tutorial, hotspot instructions, and troubleshooting tips. You can also speak with a staff member by calling  616.988.5400, option 4.

    You will be held responsible for the full replacement cost of the hotspot ($95.00) if it is not returned within 30 days of the due date .

    Hotspots will be deactivated 72 hours after the due date.

    When picking up a hotspot, you must be 18 or older, have a valid GRPL library card, and show a current photo ID with proof of address. You will need to sign a waiver the first time you check out a hotspot.

    Hotspots can be picked up and returned to the Customer Service Desk at any Grand Rapids Public Library location.

    Up to 15 devices can be connected to a hotspot at the same time.

    You can have only one hotspot checked out on your account at a time.

    Hotspots check out for 6 weeks, with 2 (3 week) renewals if there are not any holds on it.