Frequently Asked Questions

We are more than happy to help. Please see a staff member or please email custserv@grpl.org or call 616-988-5400, option 2 when you place your hold requests to alert staff to your needs and we will make the necessary accommodations.

No. All items held in your locker will be checked out to you. If you no longer need an item, please return it to a GRPL drop box.

If the library is closed, please email custserv@grpl.org or call 616-988-5400, option 2 and we will contact you as soon as possible. If the library is open please visit the Customer Service Desk for help.

The hold on your items expires and the items are removed from the locker. Expired holds are cleared on a daily basis and are final.

Unfortunately, GRPL is unable to give out library card numbers over the phone. You are able to view your library card number in your online account. If you have lost your card, register for a new one by filling out this online form or by stopping into any of our locations with photo ID and proof of address. If you’ve downloaded the GRPL App, you can scan the barcode on file.

We are more than happy to help. Please see a staff member or please email custserv@grpl.org or call 616-988-5400, option 2 when you place your hold requests to alert staff to your needs and we will make the necessary accommodations.

Yes. If you are a KDL cardholder who has not used GRPL before, please stop into a branch and have your card information added to our system before placing holds.

If the library is closed, please email custserv@grpl.org or call 616-988-5400, option 2 and we will contact you as soon as possible. If the library is open please come to the Ottawa Hills Customer Service Desk for help.

Unfortunately because space in the lockers is limited, we cannot extend pick-up dates.

The hold on your items expires and the items are removed from the locker. Expired holds are cleared on a daily basis and are final.

You can also visit the library and request a replacement library card.