Frequently Asked Questions

Hold Lockers FAQs

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• General Questions

  I cannot reach very high or low places. How can I access my items? , collapsed

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  I only want some of the items in the locker. Can I pick which items to check out? , collapsed

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  What if I enter my card number but the message on the screen says the checkout was unsuccessful? , collapsed

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  What if I can’t make it to the library to pick-up my items within the six day window? , collapsed

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  If I call the library can you tell me my library card number over the phone? , collapsed

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  I cannot reach very high or low places. How can I access my items? , collapsed

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  Can I use my KDL Card to access the Hold Locker? , collapsed

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  What if I enter my card number but the message on the screen says the checkout was unsuccessful? , collapsed

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  Can you extend my pick-up window if I call? , collapsed

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  What if I can’t make it to the library to pick-up my items within the six day window? , collapsed

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  What if I no longer have my library card and don’t know my card number? , collapsed

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