Hold Lockers FAQs

  • General Questions

    No, Hold Lockers cannot be used as a location for holds on board games.

    We are more than happy to help. Please see a staff member or please email custserv@grpl.org or call 616-988-5400, option 2 when you place your hold requests to alert staff to your needs and we will make the necessary accommodations.

    No. All items held in your locker will be checked out to you. If you no longer need an item, please return it to a GRPL drop box.

    If the library is closed, please email custserv@grpl.org or call 616-988-5400, option 2 and we will contact you as soon as possible. If the library is open please visit the Customer Service Desk for help.

    The hold on your items expires and the items are removed from the locker. Expired holds are cleared on a daily basis and are final.

    We are more than happy to help. Please see a staff member or please email custserv@grpl.org or call 616-988-5400, option 2 when you place your hold requests to alert staff to your needs and we will make the necessary accommodations.

    Yes. If you are a KDL cardholder who has not used GRPL before, please stop into a branch and have your card information added to our system before placing holds.

    If the library is closed, please email custserv@grpl.org or call 616-988-5400, option 2 and we will contact you as soon as possible. If the library is open please come to the Ottawa Hills Customer Service Desk for help.

    Unfortunately because space in the lockers is limited, we cannot extend pick-up dates.

    The hold on your items expires and the items are removed from the locker. Expired holds are cleared on a daily basis and are final.

    You can contact the library and we can send the library card number to the email address in your account. You can also visit the library and request a replacement library card.